[brlug-general] Ticket system..

[Dustin Puryear]

Do you find that RT is slow? We use RT, and have for a long time, and
I've found it's probably the slowest ticket system I've ever used.
OTRS is probably the most responsive.

---
Puryear Information Technology, LLC
Baton Rouge, LA * 225-706-8414
http://www.puryear-it.com

Author of "Best Practices for Managing Linux and UNIX Servers"
Download your free copy:
http://www.puryear-it.com/bestpractices.htm

Thursday, August 10, 2006, 2:09:55 PM, you wrote:

> Trac is a great tracking system for software development. I find it's 
> not as well suited for general requests as RT is.

> I've been using RT (http://www.bestpractical.net/rt) for a long while 
> now, and it's wonderful for handling tasks and requests for an 
> organization of any size


> Dustin Puryear wrote:
>> It's a ticket system.. it's a wiki.. it's both. Nice.
>>
>> http://trac.edgewall.org/
>>
>> ---
>> Puryear Information Technology, LLC
>> Baton Rouge, LA * 225-706-8414
>> http://www.puryear-it.com
>>
>> Author of "Best Practices for Managing Linux and UNIX Servers"
>> Download your free copy:
>> http://www.puryear-it.com/bestpractices.htm
>>
>>
>> _______________________________________________
>> General mailing list
>> General at brlug.net
>> http://brlug.net/mailman/listinfo/general_brlug.net
>>   


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