[brlug-general] Ticket system..

[Tim Fournet]

It can be. You need to do some tweaking with the perl stuff to get it 
fast. The new version seems to improve performance as well

Dustin Puryear wrote:
> Do you find that RT is slow? We use RT, and have for a long time, and
> I've found it's probably the slowest ticket system I've ever used.
> OTRS is probably the most responsive.
>
> ---
> Puryear Information Technology, LLC
> Baton Rouge, LA * 225-706-8414
> http://www.puryear-it.com
>
> Author of "Best Practices for Managing Linux and UNIX Servers"
> Download your free copy:
> http://www.puryear-it.com/bestpractices.htm
>
> Thursday, August 10, 2006, 2:09:55 PM, you wrote:
>
>   
>> Trac is a great tracking system for software development. I find it's 
>> not as well suited for general requests as RT is.
>>     
>
>   
>> I've been using RT (http://www.bestpractical.net/rt) for a long while 
>> now, and it's wonderful for handling tasks and requests for an 
>> organization of any size
>>     
>
>
>   
>> Dustin Puryear wrote:
>>     
>>> It's a ticket system.. it's a wiki.. it's both. Nice.
>>>
>>> http://trac.edgewall.org/
>>>
>>> ---
>>> Puryear Information Technology, LLC
>>> Baton Rouge, LA * 225-706-8414
>>> http://www.puryear-it.com
>>>
>>> Author of "Best Practices for Managing Linux and UNIX Servers"
>>> Download your free copy:
>>> http://www.puryear-it.com/bestpractices.htm
>>>
>>>
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>>>       
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>
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