[brlug-general] Ticket system..

[Dustin Puryear]

What tweaking?

---
Puryear Information Technology, LLC
Baton Rouge, LA * 225-706-8414
http://www.puryear-it.com

Author of "Best Practices for Managing Linux and UNIX Servers"
Download your free copy:
http://www.puryear-it.com/bestpractices.htm

Thursday, August 10, 2006, 2:37:28 PM, you wrote:

> It can be. You need to do some tweaking with the perl stuff to get it 
> fast. The new version seems to improve performance as well

> Dustin Puryear wrote:
>> Do you find that RT is slow? We use RT, and have for a long time, and
>> I've found it's probably the slowest ticket system I've ever used.
>> OTRS is probably the most responsive.
>>
>> ---
>> Puryear Information Technology, LLC
>> Baton Rouge, LA * 225-706-8414
>> http://www.puryear-it.com
>>
>> Author of "Best Practices for Managing Linux and UNIX Servers"
>> Download your free copy:
>> http://www.puryear-it.com/bestpractices.htm
>>
>> Thursday, August 10, 2006, 2:09:55 PM, you wrote:
>>
>>   
>>> Trac is a great tracking system for software development. I find it's 
>>> not as well suited for general requests as RT is.
>>>     
>>
>>   
>>> I've been using RT (http://www.bestpractical.net/rt) for a long while 
>>> now, and it's wonderful for handling tasks and requests for an 
>>> organization of any size
>>>     
>>
>>
>>   
>>> Dustin Puryear wrote:
>>>     
>>>> It's a ticket system.. it's a wiki.. it's both. Nice.
>>>>
>>>> http://trac.edgewall.org/
>>>>
>>>> ---
>>>> Puryear Information Technology, LLC
>>>> Baton Rouge, LA * 225-706-8414
>>>> http://www.puryear-it.com
>>>>
>>>> Author of "Best Practices for Managing Linux and UNIX Servers"
>>>> Download your free copy:
>>>> http://www.puryear-it.com/bestpractices.htm
>>>>
>>>>
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>>>>       
>>
>>
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