[brlug-general] Ticket system..

[Tim Fournet]

It's been a while, but I remember that the wiki for RT had instructions 
for an easy way and a hard way to set it up. The hard way performs a lot 
better ;)

Dustin Puryear wrote:
> What tweaking?
>
> ---
> Puryear Information Technology, LLC
> Baton Rouge, LA * 225-706-8414
> http://www.puryear-it.com
>
> Author of "Best Practices for Managing Linux and UNIX Servers"
> Download your free copy:
> http://www.puryear-it.com/bestpractices.htm
>
> Thursday, August 10, 2006, 2:37:28 PM, you wrote:
>
>   
>> It can be. You need to do some tweaking with the perl stuff to get it 
>> fast. The new version seems to improve performance as well
>>     
>
>   
>> Dustin Puryear wrote:
>>     
>>> Do you find that RT is slow? We use RT, and have for a long time, and
>>> I've found it's probably the slowest ticket system I've ever used.
>>> OTRS is probably the most responsive.
>>>
>>> ---
>>> Puryear Information Technology, LLC
>>> Baton Rouge, LA * 225-706-8414
>>> http://www.puryear-it.com
>>>
>>> Author of "Best Practices for Managing Linux and UNIX Servers"
>>> Download your free copy:
>>> http://www.puryear-it.com/bestpractices.htm
>>>
>>> Thursday, August 10, 2006, 2:09:55 PM, you wrote:
>>>
>>>   
>>>       
>>>> Trac is a great tracking system for software development. I find it's 
>>>> not as well suited for general requests as RT is.
>>>>     
>>>>         
>>>   
>>>       
>>>> I've been using RT (http://www.bestpractical.net/rt) for a long while 
>>>> now, and it's wonderful for handling tasks and requests for an 
>>>> organization of any size
>>>>     
>>>>         
>>>   
>>>       
>>>> Dustin Puryear wrote:
>>>>     
>>>>         
>>>>> It's a ticket system.. it's a wiki.. it's both. Nice.
>>>>>
>>>>> http://trac.edgewall.org/
>>>>>
>>>>> ---
>>>>> Puryear Information Technology, LLC
>>>>> Baton Rouge, LA * 225-706-8414
>>>>> http://www.puryear-it.com
>>>>>
>>>>> Author of "Best Practices for Managing Linux and UNIX Servers"
>>>>> Download your free copy:
>>>>> http://www.puryear-it.com/bestpractices.htm
>>>>>
>>>>>
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