[brlug-general] COX VOIP FYI & comments anyone?

[Edmund Cramp]

Well maybe I'm wrong Dustin, (and if I am then please correct me) but if you're using COX for your regular phone lines then surely you are using VOIP - it just that it's the COX VOIP box.

This is what we have - two modems, one for Internet access and a second with four POTS connections into our PBX - both are conencted via a splitter into the cable line with 1500/400 Internet service.

COX came out yesterday, poked around and told me that, "It's up the pole" and that they would be back on Wednesday... 

Edmund Cramp
-- 
 My father warned me about men and booze but he never  
 mentioned a word about women and cocaine. 
 -- Tallulah Bankhead 

-----Original Message-----
From: general-bounces at brlug.net [mailto:general-bounces at brlug.net] On Behalf Of Dustin Puryear
Sent: Tuesday, August 14, 2007 8:57 PM
To: general at brlug.net
Subject: Re: [brlug-general] COX VOIP FYI & comments anyone?

We use Cox for our normal phone lines at the office. No VOIP yet though because I was worried about reliability. Looks like I made the right call. Ha! The right call! HAHA! Uh.. nevermind, moving along.

On another note, we bought a TalkSwitch 480vs recently and it ROCKS. I think Ronnie and Steven will back me up on this. (Uh, back me up guys.)

http://www.talkswitch.com/products/talkswitch_480vs.asp

Oh, and it will support end-to-end VOIP and remote extensions via VOIP whenever we want to use that feature.

--
Puryear IT, LLC
Identity Management, Directory Services, Systems Integration Baton Rouge, LA * 225-706-8414 * http://www.puryear-it.com

"Best Practices for Managing Linux and UNIX Servers"
  http://www.puryear-it.com/pubs/linux-unix-best-practices


Edmund Cramp wrote:
> Just wondering if anyone in the LUG has any ideas or comments on this.
> 
> We have COX business VOIP and Internet service - and we've noticed several times now that we have days when the phones are very quiet - hardly anyone calls and when the phone dos ring it is usually a disconnect as soon as we pickup.
> 
> When we called COX the first time they "looked" at the system remotely and told us that the "levels are too high" and sent someone out here to plug an attenuator in series with the modem.  It's happening again today - and someone from COX is supposed to be coming out here again to "adjust the levels" ...
> 
> Does anyone actually know what the problem is?  While I like the COX service overall - well, except that it's expensive for what you get as a business - I'm concerned that if the phone service can appear to be working but then turn out not to be ... it's not too good for business.
> 
> We never had this much trouble with POTS...
> 
> Regards,
> Edmund Cramp
> --
> Sales Support
> Motion Lab Systems, Inc.
> 15045 Old Hammond Highway, Baton Rouge, LA  70816 USA
> Tel: +1 (225) 272-7364
> Fax: +1 (225) 272-7336
> Web: http://www.motion-labs.com
> 
> 
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